Welcome to minifurnish (operated via minifurnish.com). This Refund and Return Policy governs your purchases and sets forth our procedures for cancellations, returns, and refunds, in strict compliance with the laws of the Netherlands and applicable European Union consumer protection frameworks.
1. Scope of Operations and Payment Methods
Our operations are established in the Netherlands, and we serve consumers across the European region. To ensure a seamless and secure checkout experience, we accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as popular digital wallets such as Apple Pay and Google Pay.
2. Shipping, Delivery, and Transit Investigations
- Logistics Partners: We collaborate with major established international carriers, including DHL, FedEx, and UPS Priority services, to dispatch our compact furniture products.
- Transit Timeframes: Standard delivery typically requires between 6 to 12 working days following order fulfillment.
- Automated Tracking Notifications: At key logistical milestones—including order dispatch, arrival at local logistics hubs, and local out-for-delivery status—our automated system dispatches tracking updates directly to the email address provided at the time of your order to keep you informed of the delivery progress.
- Transit Delays: Should an order exceed the standard delivery timeframe, our team will initiate a formal investigation with the respective carrier. Based on the findings of the carrier investigation, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.
3. Statutory Right of Withdrawal (14-Day Return Policy)
As our target market is situated within the European Union, consumers benefit from statutory rights under the European Consumer Rights Directive.
- 14-Day Withdrawal Period: You possess the statutory right to withdraw from your purchase contract within 14 days without providing any reason. The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
- Exercising Withdrawal: To exercise your right of withdrawal, you must notify our customer support team via email at furniture@minifurnish.com with an unequivocal statement before the withdrawal period has expired.
- Return Address for European Customers: If you are required to return physical goods in connection with a withdrawal, items must be shipped to the following designated return address:
- Return Address: Productiestraat 4, 4283JM Giessen
4. Defective, Flawed, or Damaged Items Upon Receipt
If you receive an item that is defective, flawed, or damaged upon delivery, you may contact our customer support team via email at furniture@minifurnish.com within a reasonable timeframe.
- Resolution Process: To streamline the resolution for damaged or defective items, customers are required to provide clear photographic evidence illustrating the reported issue.
- Refund or Replacement: Upon verification of the photographic evidence, we will process a full refund or arrange a replacement item. To minimize unnecessary logistical burdens regarding damaged or flawed goods, physical return of the damaged item is not required when valid photographic evidence is supplied.
5. Contact Information
If you have any questions regarding our Refund and Return Policy or need assistance with an order, please contact our support team directly:
B4 Technisch Meubilair BV
Email: furniture@minifurnish.com
Address: Productiestraat 4, 4283JM Giessen
Phone: +31 736491212